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eran1900  
#1 Posted : Saturday, October 11, 2008 5:15:31 PM(UTC)
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Case of Gregory (gregory)-bad customer service
Hello friends.
I have some little big stone on which I want to share it with you.
It all began like this:

A year ago I bought a long-term backpacking equipment including prepared that go to many field trips "away from home" (tracks) and so I tried to buy the best (of course the budget I had) and therefore a case I named the company going before gregory triconi model (tericoni) size l (large).
Only Saban to cut the ears case price ranges from $ 1300 to $ 1500 on relatively expensive "Herrmann" when talking about world records.

Of course there is the case of importer (gravity-israel) for over a year, and at this price, I expect that responsibility will cover most of the glitches created in my case during operation.

This case travelled for 10 months from Ireland to South America when I pack him quite a bit of weight.

In recent months, where I traveled with, ripped him 2 zippers that are protected from water and empty, when I mentioned the case only "eight months".

I took the case to repair a month (!!!!!) called me out on a arochsanim torn tuana importer because of inappropriate use by user "and its going to cost me money.

Now we're money is less the issue than that: a. the case lay with them last month and then they nischro to let me know a price correction.
In I need to pay for a repair that costs 1300, when it is in the warranty period.
C. the sum was so minimal ($ 70) that in my opinion the company should absorb the cost of repair!
4. If I use the bag for 3, 4, 5 years-so I accept what they say, but after 10 months, the case is already in the process of Commons???????

I will pay the cost of repair and I would like to point out that I'm very pleased the case itself (rain resistant, easy to walk from a gun) but this company I would expect taking on the cost of your repair.

After a month and a week:
I got a call that the case come and get ready, "they said, I don't believe my eyes!!!! The zippers zippers were against "became" being accustomed zippers completely!!!! The way costing 70 shekels (!!!!!) According to importer. -Strongly opposed to accepting the case and demanded to return an importer (Israel grbiti) and return it with the original zippers (against water) are corrected.
I am waiting for a response and I promise to update you all as soon as I know more details.

I want to note for the best two other products: drinking a bag, as simply a gallon, tore me in front, and the responsibilities of the root covers only empty, I sent it for repair (you might want to try and fix-beauty, not fix-tried)
And after two weeks I got a brand new bag drinking without a root SECOR
And explain their "it". It is not necessary to specify that a drinking bag cost 70-80, but apparently lshorsh is more important to give good service and satisfied client than to ask him to pay for the repair.
And la sportiva shoes model hailte-excellent customer service shoe tore instead without seams (i.e. no warranty and still sealed water-way) took the shoe stitched and patched after a month without paying a penny! The importer of the shoes are Twister (Twister) Kudos!

Even if you and I were back in the bag and drink say they cannot repair it because it is not under warranty, so I understand completely! That is really something that responsibility doesn't cover priced plus I wasn't expecting this to be my responsibility, but root proves otherwise, we care about the customer!

Too bad I really don't think Israel grbiti as root.
So if you have any questions I would be happy to help.
Sponsor
Guest  
#2 Posted : Saturday, October 11, 2008 7:53:31 PM(UTC)
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It's kinda annoying what I told you the root's probably happy to read your recommendation on their customer service about what do grbiti the letter to give them equal.

Check and give you an answer.

Put

eran1900  
#3 Posted : Saturday, October 11, 2008 8:53:30 PM(UTC)
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???? ??!

First of all thank you very much for your help and interest I look forward to the response if and one ...
User  
#4 Posted : Saturday, October 11, 2008 10:00:53 PM(UTC)
זמי1

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I would send an email to the company itself with the Distributor here in Israel.
Guest  
#5 Posted : Sunday, October 12, 2008 10:09:47 PM(UTC)
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The following customer service response

Hello,

Thank you came to us.

We request this in another forum of travel company. It is important that you know grbiti does everything and the highest standrnts

To provide clients responsibility fairly and according to company rules GREGORY .

The responsibility for the pods is responsible LIFE TIME I mean, all responsibility and liability for any product life the life of the product.

The guarantee includes defects in the product manufacture, namely, in the case of bags – residency back system, including all zippers and if it is a flaw in the zipper.

In the case of the client the client has made aggressive use of zipper and this was due to akirtan of the zipper teeth. This destruction can be reached solely

As a result of continued aggressive zipper head upward and toward the opening. However, even when it comes to cases where the client is not eligible for warranty, we

To install each product at a minimal cost (only after I explained and consent of the client to perform the f) – and indeed this is what happened in this case.

To summarize, grbiti continue to work according to the strictest rules in providing the guarantee, but unfortunately, in the Internet age, every customer has excessive force when no

All righteousness or judgment can decide and make a good shopping spree.

I appreciate your inquiry to us and be happy to answer any questions.

We are happy to invite you to see its products for. As you know grbiti company is at the forefront of professional backpacking equipment.

We will be happy to update you on the activities that we carry out.

Sincerely,

Yael diamond

M. grbiti Ltd.

Phone: 09-7466910

Mobile: 054-7948958

Fax: 09-7466619

eran1900  
#6 Posted : Monday, October 13, 2008 2:51:22 AM(UTC)
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???? ??!
Dear Mimi ...
1. really really thank you very much for the attention of grbiti bound to matter. Did something I didn't know how to do, and when I tried through the site every time I ran into a new problem
Thanks again with a friend when I would have!!!

2. my response below:
A right-right, diamonds posted a message with the same content in the Forum "travel"-from here on grbiti and I have different opinions as to how things look.
If grbiti claims to have warranty Life Time gregory jewelry "supposedly", so why do I as a customer needs to argue with the importer for 20 minutes at 8 in the morning that I don't have to absorb the cost of repair and one of the reasons is that the record store is double than other cases prices fall in quality cases and giving responsibility "Gregory Life Time".

The importer will not try to "forward" the customer-fed (me anyway) that importers in the country to "exploit" the customer unnecessary collection of la sportiva shoes repair costs I sent also repair a problem that wasn't included in fixed without asking anything!
Another example was the root bag when the company could argue as well that the customer "made using" aggressive (as grbiti) in the product and therefore the bag was torn but not so run and replaces a bag that costs more than the repair cost grbiti asked (by the way.) Without asking ...
Of course, Madam Justice Minister already "blown" diamonds extremists as "such destruction can be reached only as a result of continued aggressive zipper head upward and toward the opening"-which probably true that I want to destroy the case that cost me 1300 shekels and bring with him during the trip in a sloppy manner and also easy plus "fight" with the company to repair costs. (Sarcasm like!).

Food for thought-"fasten" corrects the zips folder without requiring payment from the client, fasten!!!! It's not that the world buckle, Gregory ...

In conclusion!

Knowing the power of the Internet so our friend Mrs. Yael faculty, and as you can see things that are maybe not so nice to hear from a customer so you can praise since companies give a proper service. I don't pretend to say that grbiti works with all clients but in my case it was not, and as soon as you hear about "sealing" the problem/injustice was done with the customer-so the Internet and forums like this forum also helps to unload the burden on your heart and to inform the general public about the treatment received from the company, good or not good. I think it's also so bitter at forums.
Again I want to take advantage of "the stage" given to me here to thank for bringing mourning days for the company and post their response, everyone comes to see things as they see them, even if it is done over the Internet.
I just want to say that despite some difficult words to use to describe me as a customer ("customer is excessive power when without any justification or judgment can decide and make a buying spree,") and grbiti company should Israel choose to summarize the reaction really isn't way ainiinit!!!

That's all thanks for reading-it was long.
Hope you (the readers) disagree/understand me-I'd love to see it in the comments (maybe wrong-way correct me).

P.s.-in case the person you talked to treat and take care of me, about replacing zippers used to original zippers with waterproof and was told days and will probably come back to me what can be done so we can all get happy and satisfied.
This may be due to post in the Forum, and maybe I keep you posted anyway (if you want of course. ).

Eran.
eran1900  
#7 Posted : Monday, October 13, 2008 3:53:22 PM(UTC)
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Hello again friends.

A few suggestions/comments that I want to add:

A. I'm not here to manage virtual battle with grbiti leaders endorsed that I find myself humbled to be "protected" from all adversary.

In which the mind is that Israel grbiti described me as one who came and malice the zippers on the bag (as I wrote in the last reaction), I use the Internet and media forums to "revenge" I decided I'm running against their company.
So isn't it-and things I don't mean "down" to a level so petty and return them in the same coin, so I tried to surpass myself as best I could and react in a way only ainiinit, which is just the readers judge.

Thank you
Guest  
#8 Posted : Friday, October 17, 2008 11:20:05 AM(UTC)
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YKK zips the water Resistance cost 24-28 shekels per metre
Normal YKK zips cost from 2-4 shekels per metre all before VAT and shipping
Gregory of pays far less than this courses in the factory in Vietnam, The guys in Israel where to probable don't buy the zips here.
Fixing zips is a pain in the arse so it's good to use large heavy duty zips that don't crap out.
Smamitman yours
From Smamit
PS. A pack from smamit will be fixed for free forever as long as it can be fixed, including the army gear that is the sh * t kicked out of it.  
Guest  
#9 Posted : Sunday, October 19, 2008 1:28:58 AM(UTC)
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Can somebody translate please?

User  
#10 Posted : Sunday, October 19, 2008 1:57:42 AM(UTC)
זמי1

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Translation:

Zippers YKK rising water atoms 24-28, עולים2 standard 4 per meter, Gregory buy his cheap zippers in Russia and here in the country probably wouldn't know where to buy the zippers.

Fix a zipper that one big ass pain, so use large zipper is suitable for heavier use not broken.

נ"ב: Gecko" shell "(he produces himself-MA) fixed and even military equipment always abused.

Signed-Adam Stevens "Gecko"

Guest  
#11 Posted : Sunday, October 19, 2008 3:55:40 AM(UTC)
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Thank you Ma
Guest  
#12 Posted : Thursday, December 4, 2008 3:52:57 PM(UTC)
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I personally encountered a lot of problems with this type of zippers YKK also designs and other companies.
Just might have a problem with zippers ... ... ... ...


Just a little tip.
Guest  
#13 Posted : Monday, January 19, 2009 3:40:13 AM(UTC)
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Reminds me of the subject I used with a black strip of Lapidoth. The flashlight has become faulty during and lapidot half back price, who was very tall, about the correction.
This last had split, and never coming back to import supplies of Lapidoth.
What I don't understand is that imports peninsula or a third of the price, we buy directly from overseas every piece of equipment you want. It's not right and it comes. Not all customer buys less.

If a reliable source of purchase, the chances of a mishap. If the item bought abroad and sent to overseas for repair, return, amended or new, free of charge.

Another thing they don't understand, it's all there equipment and replacement. Gregory is perhaps there, but you can buy for less than it costs in equipment, some companies fall and perhaps cost him the warrant, nor sew the casing Gecko, custom, exactly the size and shape you want, weight less than hgrigori. With full responsibility for the crisis and damage!

This message so I got the same reaction product manager so conceited, arrogant, cocky and deficient in terms of customer care, I left a message with what I think is clear and unequivocal words from.

If the importer does not give, why buy it, high priced? Grbiti enter to ktigoreit importers service owners there.

I call for people to boycott of Israel and Gregory pods to only buy abroad gathered, measured, tmshsho. Took the name and model number, go to the Internet and order.
Buy Grigory appetite and much-but not of grbiti! And seize the rest of the products they import. The salesman explained that you aren't ready to buy grbiti's equipment because they don't know how to service and the customer.
If it annoys you too just to distribute chain letter to friends, with the complaint and the answer and you think about it, and call for boycott of Israel: Grigory pods, which have the main thread and send a complaint to Grigory service level in Israel, with the question of whether to distribute the confiscated.

Then talk about "the revenge of frustrated customers, and maybe understand diamonds Lady, it requires service, and of selling that is too high may smell fresh air and clean smell of customers with complaints, and even rmena for this, but no service requirement smells money.

= I mean this independent business owner that gives a lot of service operation and malfunctions, including many not! =


Tzurlis 39832.0300347222
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#14 Posted : Monday, January 19, 2009 4:09:36 AM(UTC)
YANKALE17

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Create,

I'm afraid if grbiti come here, you get in trouble.

Yankale17 39832.049375
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#15 Posted : Tuesday, January 20, 2009 12:57:47 AM(UTC)
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They will have to get past me first to get to him.
bram  
#16 Posted : Wednesday, August 12, 2009 7:27:37 PM(UTC)
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Gregory/grbiti, customer service experience, installing; I returned from a trip with Gregory. During the trip I experienced the top zipper failure: pasting the zipper to the case opened. I spoke with a representative of the company (grbiti) and he asked me to bring the case to the nearest branch of "hiker" corrected free of charge and without presenting invoice. This is in contrast to the history described here. By the way: the representative admitted that the infection at the zipper to the case is a failure and stop this process, Gregory.

Guest  
#17 Posted : Sunday, October 17, 2010 3:22:06 PM(UTC)
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In s.
Hello people!!!

Read everything you wrote ... I have a question!

If you bought abroad case gregory Triconi 60,
If something happened to file ח"ו it says I have no responsibility in this country??

I'd be very interested in comments and replies)

AvichaiaiubNgar 200040468.5275694444
TRAVELERS  
#18 Posted : Sunday, October 17, 2010 5:22:18 PM(UTC)
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That doesn't mean that there's no guarantee, that means you have very much to do in order to receive service.

Contrary to warranty service may cost money.

Usually in case of noncompliance on the part of importers to service especially for products with "life time granti" the best solution is to contact the company itself abroad and they make the importer to service.
The second way is to simply send the company with a letter describing the nature of the fault.

Unfortunately, the importer of Gregory to Israel is not a notable service providers in the industry, although not the worst.

Maayan
TRAVELERS

Guest  
#19 Posted : Sunday, October 17, 2010 10:13:15 PM(UTC)
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Depending on the fault. Only facility shop glitches, as simply and fast.

Inherent faults, suggested the case. we buy abroad and sent to EMS abroad along with a letter saying that because no product bought in Israel, and since the service level of the importer in the country is low, you like to buy, and if this is not the responsibility-you are willing to pay for (rarely will a manufacturer for repair, if any). Maximum cost you are sent back to Earth, but you will get a quick efficient service and professional than in Israel.

Please note that were here that Wicks portfolio broken down quickly, Grigoriy some models. Comfortable equipment and is pretty good but they have a limited tolerance for abuse. If you have "disciplined", it's probably a very good case. On the other hand, if the bag limits in shekels and zippers and seams are not responding to it. If you travel you click portfolio in terms of weight or shape of the packaging, or נורת'פייס LOWE. Most of their equipment than most fibers and hard to hold.

TRAVELERS  
#20 Posted : Sunday, October 17, 2010 10:47:10 PM(UTC)
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Agree with.

Maayan
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