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איתי  
#1 Posted : Friday, January 14, 2011 6:07:30 PM(UTC)
איתי

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I just got back from a ricochet in the Grand Canyon Haifa, I got there in order to provide a drinking bag amendment root ש"מזיעה" threshold (that's another story, but less than a year old, was bought in Ricochet Haifa Mall owned by the same concessionaire of Ricochet Grand Canyon).

When I explained to my seller (to send the product to the manufacturer for inspection/repair) is recommended to me (and to the right) to turn myself into a factory store.

Until here the story sounds as he explained, but when I asked if you can't do it the way I was told they will do so at a cost of $ 25 (although not great but cost about a quarter of the costs of the bag-still under warranty).
I asked him what the new policy (already sent before items, even when those who bought at the same store, Ricochet) and applies only to root company products or all products from all companies, he replied that it was indeed a new policy in order to cover the costs of treatment and is applied to all products and companies.

I don't know if this is a policy of any network or Ricochet of Bethel ', but I regret that instead of closing the gaps in service between the country abroad in Ricochet just decided to expand them!

I wonder if manufacturers and importers are aware of (or even care) to the new policy of anti-ricochet ...

Apparently someone Ricochet don't understand the best way to increase revenue is to attract more customers, and customer service is not a goal (to earn more money on their backs) but means (to attract more customers).

So pay attention before you buy something in Ricochet, find out if you can get him.
One client they've lost, I hope they decide where to change policies before you lose more customers. 40558.4043171296 with me
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rik22  
#2 Posted : Friday, January 14, 2011 9:37:48 PM(UTC)
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Hello, me

Name and seat I two Ricochet stores in Haifa franchisee that you specify.

I read your complaint, and made clarification between vendors working today. Unfortunately it turns out that the product was repaired without receipts and hanotheno without an invoice.

We are pleased to service any product during warranty, willingly and free of charge. Unfortunately it turns out that in this case no warranty or purchase invoice presentation, and it was possible to know whether the product does indeed buy from us, and if he is responsible or not.

"Ricochet" giving room for amendments seeking , and naturally many coming for service. Many applicants bring products not purchased from us, (competitors or overseas).

I'm sorry to say, but we also service commercial business has cost-accounting, and facing the sport, while working, phones etc.

Without a clear warranty policy, including presenting proof of purchase, we will not be able to service any request for free otherwise caused us incremental costs we as a business, cannot afford.

Sorry if I caused you anguish, but ask you to look at our side, too. We look forward to seeing you at hanotheno, and as a gesture of goodwill sent athmozer to repair for free. Face it if in the future, every product we buy. save invoices purchase or warranty in case of problems.

The way the shipping and $ 19.9 25 as specified

איתי  
#3 Posted : Friday, January 14, 2011 10:19:53 PM(UTC)
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Sit down dear.
All described here occurred without being asked to view the invoice Kenya (I was in, I took my wallet while I was in the shop), all presented here-including happen cost amount (25 dollars, and I have no problem hearing), the immediate response I got from the seller was to turn to factory outlet, and repeated the offer several times during the conversation, the purchase invoice and the place he asked once.

I can understand requiring payment for products not purchased in the shop (or in this case on the network, but as stated in this case the answer to the first was inconclusive without find this individual, the seller told me that the service any product to get costs money).
It could have been because of traffic or time (Fri.) anyway, I want to believe that it was a one-time mistake, until today I happy customer in haniotich.

I would recommend you to check with the store.
I was happy about the rapid response that might indicate that I was wrong about this service at haniotich
Thank you
Meme40557.8226967593
TRAVELERS  
#4 Posted : Saturday, January 15, 2011 12:22:37 PM(UTC)
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To me.
Even online travel "when Kenya/invoice-free warranty
You have to pay for treatment, repair of the product even if it is in warranty.
The deal comes as many costs had captured it and said there is no justification to give commercial product service not purchased on the same network and maybe even online.
I'm sure if you contact to eradicate received if service find the warranty voucher/receipt also Ricochet network receive free service unless the cost of importer/manufacturer requires.
I can tell you that the importer of Lederman said several years ago that repairs may cost money and responsibility for life is to discretion, Ricochet, Rasht highly resented and often do not require repair customers while several years earlier and functional treatment cost was $ 35.

So, a little perspective, if you don't want to pay, it is legitimate, contact yourself to uproot and solve the problem.
איתי  
#5 Posted : Saturday, January 15, 2011 12:41:46 PM(UTC)
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A spring, as I wrote, I can understand requiring payment for treatment without invoice, but that's not the point in this story, that the invoice is saved and brought to the store, the salesman just isn't there to see her.

Anyway I understand captive's reaction apparently was a misunderstanding rather than a deliberate policy.
TRAVELERS  
#6 Posted : Saturday, January 15, 2011 12:52:39 PM(UTC)
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I'm not actually aimed at you but in General.
I'm sorry if this seems another.
איתי  
#7 Posted : Saturday, January 15, 2011 1:02:11 PM(UTC)
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No matter to me,
Stores and importers in the country should realize that one of the individuals they have in Kenya is the service (they don't have a chance to compete, prices).
If him start to charge the only reason would be the ability to see, measure, and feel the product before Kenya (the big one and he's not getting any product). 40558.4188194444 with me
Guest  
#8 Posted : Saturday, January 15, 2011 2:24:57 PM(UTC)
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With me.
First of all, I share your opinion that this is a misunderstanding, rather they Ricochet everywhere Haifa had a great experience with him in the past.
About changing the perception of service for importers in the country-I'm sorry, but that's never going to happen. The causes of premenstrual inlet manifold but they tolerate no. Mostly because with the consumer mentality is prevalent, it is not economically profitable.
איתי  
#9 Posted : Saturday, January 15, 2011 3:25:28 PM(UTC)
איתי

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Create,
Agree about Ricochet in Haifa, I'm an old customer, and therefore obstructed me.

But, never say never

I agree with you about why the consumer, but you appreciate not the mentality of the consumer-we tend to mistakenly think the Israeli consumer attraction to bargain suggests a wise consumer.
The Israeli consumer is an individual, he learns from the experience of others, he doesn't really know what he needs and wants (see "equipment list" of large networks), is sure he will come to the store and get the best price (without even knowing how much should the cost of the product), is counting on the seller and professionalism (in country a very professional selling, but (at least on the major networks) don't really understand the products they sell, and right across the Board, not just in RIMS) In short, he's not smart consumer!

The mentality to know can change (and it also changes slowly, even this Forum contributes to this change a bit), and it also changed the perception of the importers (or at least some) changes, because this economic worth of Israeli shazerchn starts to avoid shops (no relation to ricochet), products and manufacturers that it undervalued.
With me. 40558.5249074074
Guest  
#10 Posted : Saturday, January 15, 2011 10:51:45 PM(UTC)
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You got that right every word.
Need to distinguish between a wise consumer as you described, I agree.
And the mentality of the Israeli consumer who tries to outsmart the importer/the service provider in any way, facing high taxes and stretch the profits of the importer. There's a clear conflict in which one side has to lose. And so I think there will be no change.
"Why?" in it. Well, not always abroad is really different. You'll see quite a few complaints, even the forums, exchanges and Temple returns. And missing examples also.
Second thing I guess too many places abroad, especially the United States, understood that return time and unconditionally that wise policy. Why And buying power. There are tens of millions of consumers, there is acute competition, if not sell big don't survive, and mighty cycle alvit mingle or just a consumer goes to those who give good service, and Norma shthersht. Again, not always and not a few complaints there from magazines like consiomer report etc.
The response of that seat is a brave and unique in Israeli service, here in Israel no such buying power, so "exclusive importer for expensive professional equipment usually brings little and limited selection.
Because of MOL ha'yekev "neighborhood shopping, most importers in the country are indifferent to the situation. It used to be "must buy from us because there is no then what alternative care service", today's "anyway so why should I buy from the Internet to work for him." (In my opinion, all of these excuses). Who works with networks like Ricochet most don't even care, customer service will come later. There is a famous story about the split and head, service charge and expensive double character of your warranty, I got so lpidot and I went here a couple of times. Honestly-it was moved to lpidot? Someone in the Forum didn't buy split in that one? Or other product you import lpidot? By the way, I'm sure they continue to book until today no distractions, like many other complaints were over importers.
Fortunately, if I remember correctly the root factory in tirat Carmel, two minutes from Haifa. So yes root worth buying in land 40558.8330787037 tzurlis
איתי  
#11 Posted : Sunday, January 16, 2011 12:37:28 AM(UTC)
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Agree with every word, especially about the root, which is one of the reasons I prefer them on the competition (in addition to quality-not just you can find their products all over the world and cooperation with well-known brands like DEUTER and TNF).

About lapidot-one that consumer attitude towards the SS contacts: list Israel is pejorative, their pricing is none other than scandal (though that their service was satisfied by now-but not used it too), not just of 5 items that they import icanti only one I bought (Yes that's right nichst-lantern of split).
TRAVELERS  
#12 Posted : Sunday, January 16, 2011 4:41:04 AM(UTC)
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One of the reasons that we lpidot a leading importer is the thing.
But he's also the first importer in the country with sales that caused him a lot of trouble.
I agree with create about costs of importers and low profit makes it difficult to sing.
About source to my personal opinion, there are no water quality carrier and certainly not at this price.
Indeed captured a very brave and professional and understand the subject of the service very good customers and that personal intimacy.
איתי  
#13 Posted : Monday, January 17, 2011 10:33:24 PM(UTC)
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In conclusion.

Today I returned to the store, without the hazdhati my bag repaired at no cost .

On Friday, apparently it is a misunderstanding to sit on the uncontrolled desire to help

Me me 40560.8159143519
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