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#1 Posted : Monday, December 26, 2011 1:21:33 PM(UTC)

Rank: Newbie

Groups: חבר
Joined: 5/15/2016(UTC)
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[There is a brief summary at the end]

The issue was raised by in the past here.
In short: I purchased shoes מ"למטייל Asolo Highland News (shoe importer:" easy. ") who suffered from two problems:
1. Since the pain began purchasing inactivate and long-term (5-6 months) in the lap of more than two days.
2. soles opened one completely broke after about 170 km in total extracted about 8.5 months.

It should be noted that I break them.
The first case says something about between my shoes wrong, so I have nothing to do with them-they don't fit me.
The latter (along with three or four similar cases raised in the Forum regarding the same and similar model) says something is wrong with the production of the model, at least in the same period.
As mentioned above, given the f I don't need/desire in shoe repair and asked another solution.

Old Oslo: right from the start and all along the way, the impression was of a lack of responsibility and desire to help. After a brief correspondence did not receive an answer, I waited patiently, like month and sent another email. Turns out okay that anziga didn't get my last email that she email.
She couldn't figure out any way that my ahatchtavot is over. I waited for an answer. I won't say what it sounds like. Of course it's valid and installed to replace an email but ... Come on.
Towards the end of the correspondence she said there's nothing they can do except send the correspondence ל"קל.", maybe they can help. So she sent back correspondence easier along with persuasion, why not help me. Something like never diagnosed my model orthopedic problems.

Easy travel back: for they start shipping them back easier in my case as I told him.
BTW Ltd. and in writing. Which was odd to me that the long and complex case too (very concise here) and it's important for me as a customer to have a full and accurate picture to decide. I offered to bring it to type and send them back to transfer reservations but they refused, I think I kinda like waving.
My quest as I mentioned to them that they had a new pair so I can win and I can switch to other shoes.
They say put it back-decide what would be a little more polite.
Easy back-of course, sent the local cobbler shoes infect the sole, without any consideration of the pain in the knees.
As for months since I put the shoes ב"למטייל" I still haven't gotten an answer. When I called once or twice but was told to wait.
Sometime when I called back they said the infected hsolies and the shoes came in time or because they have been informed that works first and family name identical to mine and thought his shoes.
I know they have working there but ID name. Come on.

Only at this stage after more than two months, I learned that the answer I didn't want him.
Eventually, after a long talk with travel branch they agreed to come towards me and sell me new shoes at cost. IE no space and no loss.
Personally, I was expecting more because I threw $ 800 away and now I have to pay more, but the bottom line of the three established entities "to" the traveler to read, ח"ח, despite the bumps in the road.

In summary:
Old Oslo-disappointing product and service.
Easy back-not talked directly but the development of events can conclude they did nothing.
MTB-bottom line are the only ones that have to please me.

Surprising that a small company like a hiker can do nothing more than big old Oslo company do for its customers.
It turns out that sometimes Israeli service surpasses non.
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